Billing Support

Billing Support

We’re here to help

We understand that navigating aged care fees can feel overwhelming, especially when you're focused on supporting a loved one. We’re committed to making the billing process transparent, supportive and easy to understand.

This page brings together all the resources you need—from guides on residential and respite care fees to payment options and downloadable forms. Whether you're looking to understand Refundable Accommodation Deposits (RAD), set up direct debit, or learn about probate and deposit returns, we’re here to help every step of the way.